Category: Support

  • How to Create Anchor Tags

    Anchor Tags are links to another section within the same page. They are created by using the the <a> tag and an ID.

    Example:

    Section 1 (The code would look like this) <p><a id=”Section1″>Section 1</a></p>
    Sample text here.

    Section 2
    Sample text here.

    Section 3
    Sample text here.

    Chapter 4
    Sample text here.

  • How to take a screen shot on an iPhone?

    Simultaneously hold down the Home and Sleep/Wake buttons, then release them together. You’ll hear the same  sound the iPhone makes when you use camera to take a photo.

    The snapshot will be in the Camera Roll album on the iPhone and in Saved Photos on the iPad.

    http://www.apple.com/itunes/inside-itunes/2010/04/how-to-grab-screenshots-on-iphone-ipad-and-ipod-touch.html

  • Why we don’t offer FTP?

    We are often asked if we can host standard HTML pages which are uploaded via FTP (File Transfer Protocol). We can host all types of files however we do not provide FTP access. If you choose to host on the Blackrock Networks, Inc. servers, you can use our Content Management System (CMS), WordPress of another CMS solution with us.

    Our CMS allows you to create, update & delete web pages using only a web browser. With it you can upload images to display on your web pages, or make files available for download.

    This is by design as it minimizes server administration and reduces overall security risk.

    Specifically, we do not offer FTP service because it is an insecure protocol (i.e. sends passwords in the clear without encryption). This is a huge security risk. While there are secure alternatives, such as SFTP and SSH, we have chosen not to support them as this can still allow clients to inadvertently upload files that may lead to security holes on their website, and our CMS makes those services unnecessary.

  • End of Support: Verizon

    For any of our clients who also have Verizon for personal email accounts we are posting this notice as well. They will end support for their current settings below in September 2013.

    https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

    http://www22.verizon.com/Support/Residential/internet/highspeed/general+support/top+questions/questionsone/124274.htm#

    verizon

  • Am I at the right URL

    Every thought you typed in the correct domain name but only to find yourself at the wrong place or getting a security error. Sometimes browsers try to do the thinking for you and if you start a domain with say just www.blackrocknetworks.com it will put http:// at the beginning for you. Great right?

    But what if you want to get to the Secure site with the SSL certificate installed. You have to make sure that the beginning has that all important “s” for security. It should say https://www.domainname.com

    Now for the all important question, how can I tell? You would think this would be easy just look at the address bar for the URL and there it is.

    url

    But no, on a number of browsers they hide the prefix http:// and https:// so how is a non-tech person supposed to figure it out. Here is a easy way to check.

    1) Select the URL in the address bar

    2) Copy and paste it into a plain text editor. It will paste the entire text.

    3) Check to see if the http:// has a s in it.

    OR Watch the video below by Blackrock Networks, Inc.’s YouTube Channel.

  • PDF Viewer in Firefox

    PDF Viewer in Firefox

    Have you noticed lately that every time you open a PDF it tells you it may not display properly in this viewer? Would you like to use another?

    This can get pretty annoying, especially if you have to save the document to open it in another application. The latest Firefox update replaced the default PDF viewer with theirs. In order to get Adobe PDF viewer back do the following:

    1. Click on the Firefox button and then select Options
    2. Select the Applications panel.
    3. Find Portable Document Format (PDF) in the list and click on it to select it.
    4. Click on the drop-down arrow in the Action column for the above entry and select Use PDF reader name (in Firefox).

    changePDFplugin

  • Sending Large Files

    Sending Large Files

    So you need to send some large files to us so we can add them to your website.

    There are two recommended options. One is through a vendor called YouSendIt and the other is through DropBox. YouSendIt is suited for one time file sending while DropBox is good for projects and files that might need to be edited frequently.

    To Learn how to compress folder click here.

    Option 1: Sending through YouSendIt.com

    Option 2: How do I add or upload files to my Dropbox?

    How do I upload files from my phone or tablet with Dropbox?

    First you will need the Dropbox mobile app which can be downloaded here. Next Follow the direction provided at Dropbox by going here.

     

  • End of Support for SMTP Authentication Using CRAM-MD5

    Hello,

    On June 26, 2013, Blackrock Networks, Inc.  will be performing a maintenance on the Blackrock Networks, Inc. Email and Microsoft Hosted Exchange environments which will remove the ability for mail clients to send mail using the legacy authentication protocol, CRAM-MD5. Once removed, a very small portion of our customers may lose the ability to send mail until their mail client’s SMTP authentication method is changed.

    Why is Blackrock Networks, Inc. making this change? Blackrock Networks, Inc. is continually striving to improve the quality, usability, and security of our mail offering. While CRAM-MD5 is a secure authentication protocol, the industry as a whole has been migrating away from using this mechanism. The recommended method for sending mail today is to use PLAIN/PASSWORD authentication over an SSL or TLS connection.

    Will I be impacted? Our extensive testing in preparation for this maintenance has proven that the vast majority of mail clients do not use CRAM-MD5 by default. It is very difficult to pinpoint each and every mail client, version, device, etc that could be impacted, although we do know that if you are running one of the following configurations you could be impacted by this change:

    * NOTE: Customers using iPhones with Mobile Sync enabled will NOT be impacted.

    I’m impacted / will be impacted… How do I fix this? If you feel you may be impacted, or after the maintenance is complete you are no longer able to send mail from your email client, you can resolve this issue using one of the following means:

    1. Re-configure your mail client so it does not use CRAM-MD5 authentication for SMTP (sending).
    2. We also suggest connecting to our system via SSL or TLS when sending mail.

    Is there a workaround while I’m trying to set this up properly? Absolutely! You can always login to webmail to access and send email like normal should you experience issues and need to send something quickly.

    Are we the only ones? No. There are a number of companies that are changing settings as servers are upgraded. See this post on Verizon, they will end their support in September 2013 for their current settings.

  • How to reset your browser view

    How to reset your browser view

    Lately this question has been coming up a little more often from clients. I don’t know if recently it has become easier for people to accidentally zoom in on their browser window or perhaps people are clicking on the zoom control some mouse’s now have; but either way here is how to get your browser back to where you want it.

    For Mozilla Firefox:

    You can either select Ctrl + 0 while the browser window is open or follow the instructions below.

    Go to View > Zoom > Reset

    resetview

    For Internet Explorer

    You can either select Ctrl + 0 while the browser window is open or follow the instructions below.

    Go to View > Zoom > 100%

    resetviewIE

  • Outlook 2010: How to change your default Contacts Address Book

    Outlook 2010: How to change your default Contacts Address Book

    Periodically people have to setup their email accounts again, either because they get a new computer or have to reinstall software. Sometimes it is just an update installed on an exchange server. Either way sometimes some settings may need to be reset.

    One of the most common questions we get is, “Where did my address book go? “. Usually people can see their contacts, but with an exchange server sometimes the default address book when you click “To” shows no contacts. By default the Exchange Global Address Book is the first source of contacts.

    In order to resolve this you just need to change the default address book in Outlook 2010.

      1. In Outlook 2010, Select Contacts in the navigation pane

    step1-defaultaddressbook

    2. Select Address Book from the ribbon menu

    step2-defaultaddressbook

    3. The Address Book window opens
    4. Select the Tools Menu
    5. Select Options

    step3-defaultaddressbook

    6. Choose Start with contact folders

    step4-defaultaddressbook

    7. Click OK

    From now on when you click the “To” button your default address list will be the outlook contacts folder.

  • How to prevent spam form submissions

    reCAPTCHA is a free CAPTCHA service that protects your site against spam, malicious registrations and other forms of attacks where computers try to disguise themselves as a human; a CAPTCHA is a Completely Automated Public Turing test to tell Computers and Human Apart. reCAPTCHA comes  can be added to your blog, forum, registration form, etc.

    In addition to protecting your site, reCAPTCHA also helps us digitize old books and newspapers. Learn More at http://www.google.com/recaptcha/learnmore

    Fight Spam and Save Shakespeare

  • WordPress – Theme Options

    WordPress – Theme Options

    The given theme contains the Settings option. These settings allow for easy and quick change of the theme color palette, the items order, items on /off etc. In order to use these settings please go to Appearance > Theme Options.

    General settings

    • Body styling – you can select the body color and background pattern.
    • Header background color – Header background color
    • Buttons and links color – Buttons and links color
    • Typography – a set of Typography settings
    • Display search box? – show/hide the search bar in the header
    • Custom CSS – if you need to add some css rules but you don’t want to mess with the main css file, you can use this field. Just insert your new css rules

    Logo

    • What kind of logo? – indicates what kind of logo to use, whether the text one or the image logo.
    • Logo URL – with Image logo selected you can upload the new image with the help of the ‘upload’ feature or use any pic from the Media Library

    Main Navigation

    • Delay – delay in milliseconds that defines when the menu hides
    • Fade-in animation – enabe/disable the fade-in animation
    • Slide-down animation – enabe/disable the slide animation
    • Speed – the speed of the submenu expanding
    • Arrows markup – enabe/disable arrows for the menu items that have submenus
    • Drop shadows – show/hide the submenu shadow

    Slider Settings

    • Slider effects – slider transition effect
    • Number of slices – amount of slices in the slider
    • Box columns – amount of box columns in the slider (for effects based on box animation only)
    • Box rows – amount of box rows in the slider (for effects based on box animation only)
    • Animation speed – the speed of the animation (ms)
    • Pause time – delay between slides (ms)
    • Display Next & Prev navigation – show/hide the Next & Prev buttons
    • Display Next & Prev navigation only on hover? – this options allows to specify when the Next & Prev navigation is displayed
    • Show Pagination – show or hide pagination (e.g. 1, 2, 3, 4 …)
    • Opacity of caption – caption opacity

    Blog section

    • Sidebar position – you can select the position for the sidebar(right or left)
    • Blog image size – the Image size (Normal size or Large size) for the Blog page
    • Single post image size – the image size (Normal size or Large size) for the single post page
    • Enable Meta for blog posts? – display meta for posts
    • Enable excerpt for blog posts? – display excerpt for posts

    Footer

    • Footer copyright text – footer text content. If the text field is empty, the default content will be displayed. It is located in the footer.php file
    • Google Analytics Code -you can put a code for gathering your site’s SEO stats. . For instance, Google Analytics Code
    • Feedburner URL – Feedburner is a Google service that takes care of your RSS feed. Paste your Feedburner URL here to let readers see it in your website
    • Display Footer menu – enable or disable the footer menu

    Please note, these are common/standard theme options of our templates. Your particular template may include different options panels with different names and functionality. Please refer to your template documentation for the most accurate information.

  • WordPress – Plugins and Custom Widgets

    WordPress – Plugins and Custom Widgets

    The most common widgets used in the templates are listed below

    WP PageNavi

    Download: http://wordpress.org/extend/plugins/wp-pagenavi/
    Description: For page navigation.

    Contact Form 7

    Download: http://wordpress.org/extend/plugins/contact-form-7/
    Description: Contact form for contact page.

    Please note, these are the most used plugins of our templates. Your particular template may include different plugins with different names and functionality. Please refer to your template documentation for the most accurate information.

    Widgets

    The following widgets are also used in the theme:

    My – Recent Comments

    Displays recent comments in a more convenient format. The given widget includes the following options:

    • Title: – Widget Title
    • Number of comments to show: – Number of Columns.

    My – Popular Posts Widget

    Displays popular posts. The following options are displayed:

    • Title: – Widget Title
    • Posts per page: – the number of posts to display.
    • Link Text: – the Link Text that is displayed in the Popular Posts.
    • Link Url: – the Link URL that is displayed in the Popular Posts.

    My – Post Cycle

    Displays recent posts, you can also display custom posts. The Widget is used for the slideshow because of Cycle plugin in its structure. The given widget contains the following options:

    • Title: – Widget Title
    • Limit Text: – the number of words in the brief post description.
    • Posts per page: – the number of posts to display.
    • Post Type: – a Post Type selection.

    My – Recent Posts

    Displays recent posts. You can also show custom posts of certain categories and add a read more link. The given Wdiget contains tge following options:

    • Title: – Widget Title
    • Category Slug: – Post Category Slug.
    • Posts per page: – the number of posts to display.
    • Link Text: – the Link Text that is displayed after the Recent Posts.
    • Link Url: – Link URL that is displayed after the Recent posts.

    My – Request a Quote

    An advanced text widget with a whole lot of extra fields. The given Widget contains the following fields:

    • Title: – Widget Title
    • Text: – Widget Text.
    • Button Text: – Button Text
    • Button URL: – Button URL

    My – Advanced Cycle

    The multifunctional widget used to display different post types including the blog posts, as well as the functionality of settings display. The given widget contains the following options:

    • Title: – Widget Title
    • Posts type: – select Posts type
    • Number of posts to show: – the number of posts
    • Sort by: – Post selection option
    • Reverse sort order (ascending): – reverse sort order
    • Show number of comments – show the number of comments
    • Show meta – show meta
    • Container class: – wrapper class. Set to featured_custom_posts by default
    • Show post title – show post title.
    • Date as title – for date usage instead of the title
    • Before title: – custom HTML-markup before Title
    • After title: – custom HTML-markup after Title
    • Show post excerpt – show excerpt
    • Excerpt length (words): – excerpt length (the number of words)
    • Excerpt as link – convert excerpt into a link
    • Show “More link” – show link More link after the post
    • Link text: – Link Text
    • Link class: – CSS-class for the link More link
    • Show post thumbnail – show thumbnail for a post
    • Width: – Image Width
    • Height: – Image Height
    • Thumbnail as link – convert the image into a link
    • Show global link to all posts – Show global link to all posts
    • Link text: – the text of the given link
    • Link URL: – Link URL

    My – Social Networks

    This is the Widget that allows linkage to your social network accounts. The widget contains the following options:

    • Title: – Widget Title
    • Facebook URL, Twitter URL, Flickr URL etc. – the links to your Social Network accounts
    • Display: the way of icons display.
      • Icons – icons only.
      • Labels – text only.
      • Both – icons and text.

    My – Twitter

    This is the Widget that displays latest twitts from your twitter account. The widget contains the following options:

    • Title: – Widget Title
    • Twitter Name: – your twitter name
    • Twitts number: – amount of twitts to show.

    My – Flickr

    This is the Widget that displays photos from your flickr gallery. The widget contains the following options:

    • Title: – Widget Title
    • Flickr ID: – your flickr ID
    • Images count: – amount of photos to show.
    • Link Text: – text of link under flickr photos.

    Please note, these are standard and the most used widgets of our templates. Your particular template may include different widgets with different names and functionality. Please refer to your template documentation for the most accurate information.

  • WordPress – Shortcodes

    WordPress – Shortcodes

    Shortcode is a powerful content building tool http://codex.wordpress.org/Shortcode.Shortcodes are easy to use. First please make sure that the editing mode is set to visualThen please click the button for the shortcodes.

    Please select the shortcode you want to insert.

    There are following shortcodes available:

      1. Basic
        • Recent Posts – for recent shortcodes with a number of settings.
        • Recent Testimonials – for recent testimonials
        • Popular Posts – for the popular posts
        • Recents Comments – for the recent comments
        • Tags – for the TagCloud
      2. Grid columns
        • grid_1
        • grid_2
        • grid_3
        • … – the given shortcodes are used for the layout framework on the basis of 960gs.
      3. Fluid columns
        • 1/2
        • 1/3
        • 2/3
        • … – the given shortcodes are used for the layout framework on the basis of fluid columns
      4. HTML
        • Button – the shortcode for the button
        • Drop Cap – to make the first letter in the paragraph an uppercase letter.
        • Blockquote – for a quotation
        • Frame – a wrapper for the image or any other object
        • Frame Left – a wrapper for the image or any other object with the left side location
        • Frame Right – a wrapper for the image or any other object with the right side location
        • Horizontal Rule – the horizontal separation line
      5. Alert Boxes
        • Alert – the Error Box
        • Approved – the Approve Box
        • Attention – the Attention box
        • Notice – the Notice Box
      6. Audio & Video
        • Audio – insert audio (HTML support)
        • Video – insert video. Youtube, Vimeo files can be embedded as well as any file located on your server.
      7. Tabs
        • Shortcode for Tabs.
      8. Toggle
        • Shortcode for toggle-script. With a number of such scripts added you can get Accordion.

    Please note, these are standard and the most used shortcodes of our templates. Your particular template may include different shortcodes with different names and functionality. Please refer to your template documentation for the most accurate information.

  • WordPress – Creating Portfolio Pages

    WordPress – Creating Portfolio Pages

    Portfolio pages can be created with the help of page templates

    1. Log in to your WordPress Administration Panel (Dashboard).
    2. Click the Pages tab
    3. Click the Add New tab
    4. Type in your page name, for example Portfolio page
    5. Select your page template ( Portfolio 1 column, Portfolio 2 columns, Portfolio 3 columns or Portfolio 4 columns in the Page Attributes drop-down menu)
    6. The following custom fields are available for Portfolio page template:
      • page-desc – page description
      • category-include – name of the category that is displayed on this Portfolio page. You need to use the slug of the category here.
    7. With that done, click the Publish button

    Note: Please do not post any content to the editor field if you use one of the pages templates.

    Please note, portfolio page templates and portfolio custom post type may have different names, e.g.: Gallery, Services, Project etc.