Category Archives: Support

How to take a screen shot on an iPhone?

Simultaneously hold down the Home and Sleep/Wake buttons, then release them together. You'll hear the same  sound the iPhone makes when you use camera to take a photo. The snapshot will be in the Camera Roll album on the iPhone and in Saved Photos on the iPad. http://www.apple.com/itunes/inside-itunes/2010/04/how-to-grab-screenshots-on-iphone-ipad-and-ipod-touch.html
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Why we don’t offer FTP?

We are often asked if we can host standard HTML pages which are uploaded via FTP (File Transfer Protocol). We can host all types of files however we do not provide FTP access. If you choose to host on the Blackrock Networks, Inc. servers, you can use our Content Management System (CMS), WordPress of another…
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End of Support: Verizon

For any of our clients who also have Verizon for personal email accounts we are posting this notice as well. They will end support for their current settings below in September 2013. https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup http://www22.verizon.com/Support/Residential/internet/highspeed/general+support/top+questions/questionsone/124274.htm#
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Am I at the right URL

Every thought you typed in the correct domain name but only to find yourself at the wrong place or getting a security error. Sometimes browsers try to do the thinking for you and if you start a domain with say just www.blackrocknetworks.com it will put http:// at the beginning for you. Great right? But what…
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PDF Viewer in Firefox

Have you noticed lately that every time you open a PDF it tells you it may not display properly in this viewer? Would you like to use another? This can get pretty annoying, especially if you have to save the document to open it in another application. The latest Firefox update replaced the default PDF…
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Sending Large Files

So you need to send some large files to us so we can add them to your website. There are two recommended options. One is through a vendor called YouSendIt and the other is through DropBox. YouSendIt is suited for one time file sending while DropBox is good for projects and files that might need…
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End of Support for SMTP Authentication Using CRAM-MD5

Hello, On June 26, 2013, Blackrock Networks, Inc.  will be performing a maintenance on the Blackrock Networks, Inc. Email and Microsoft Hosted Exchange environments which will remove the ability for mail clients to send mail using the legacy authentication protocol, CRAM-MD5. Once removed, a very small portion of our customers may lose the ability to…
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How to reset your browser view

Lately this question has been coming up a little more often from clients. I don't know if recently it has become easier for people to accidentally zoom in on their browser window or perhaps people are clicking on the zoom control some mouse's now have; but either way here is how to get your browser…
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How to prevent spam form submissions

reCAPTCHA is a free CAPTCHA service that protects your site against spam, malicious registrations and other forms of attacks where computers try to disguise themselves as a human; a CAPTCHA is a Completely Automated Public Turing test to tell Computers and Human Apart. reCAPTCHA comes  can be added to your blog, forum, registration form, etc.…
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WordPress – Theme Options

The given theme contains the Settings option. These settings allow for easy and quick change of the theme color palette, the items order, items on /off etc. In order to use these settings please go to Appearance > Theme Options. General settings Body styling – you can select the body color and background pattern. Header…
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WordPress – Plugins and Custom Widgets

The most common widgets used in the templates are listed below WP PageNavi Download: http://wordpress.org/extend/plugins/wp-pagenavi/ Description: For page navigation. Contact Form 7 Download: http://wordpress.org/extend/plugins/contact-form-7/ Description: Contact form for contact page. Please note, these are the most used plugins of our templates. Your particular template may include different plugins with different names and functionality. Please refer…
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WordPress – Shortcodes

Shortcode is a powerful content building tool http://codex.wordpress.org/Shortcode.Shortcodes are easy to use. First please make sure that the editing mode is set to visualThen please click the button for the shortcodes. Please select the shortcode you want to insert. There are following shortcodes available: Basic Recent Posts – for recent shortcodes with a number of…
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WordPress – Posts and Categories

Adding a category Review the following link for more info on adding categories: http://codex.wordpress.org/Manage_Categories_SubPanel Log in to your WordPress Administration Panel (Dashboard). Click the Post tab That done, click Categories for blog posts Type in the name of your new category With that done, click the Add New Category button Creating a blog post Log…
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