Blackrock Networks, Inc.

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  • IE Downloads

    Internet Explorer 9

     

    Released March 14th 2011

    All Versions | Compare IE Versions

    Internet Explorer 10

     

    Preview Released February 29th 2012

    installed with Windows 8 Consumer Preview

    Test Drive IE10 at http://ie.microsoft.com/testdrive/Default.html

  • Setting Up an Email Account

    PDF Instruction Manuals

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  • Who am I to Google?

    Who does Google Thinks you are…

    Who does Yahoo Thinks you are …

  • Enable Javascript on Google Chrome – Windows

    Select the wrench icon on your browser window.

    2. Select Settings.
    3. Click Show advanced settings.
    4. Select Content Settings
    5. Click on Enable Java-script
    6. Click “OK”
    7. Close all tabs and the browser. Reopen to apply new settings.

  • Do You Provide Stock Photos?

    The Email Marketing system provides a Flickr search feature for use with our template editor.This search allows you to imbed images directly from Flickr via the drag and drop feature built into our editor. Each image will be properly attributed for legal purposes and are free to use. Click on the search tab on the left hand side of the editor to access it.

  • How to reduce your spam complaints by 75%

    We have found that customers who place the unsubscribe link at the top of the email and make it very prominent and easy to see, often reduce their spam complaints by 75%. This reduction in complaints can easily make the difference between getting blocked and not getting blocked by the Internet Service Providers (ISPs).

    There is consensus among email marketing experts that it is time to move the unsubscribe link from the bottom to the top of all email marketing emails. The reason is simply that most ISPs have made it very easy to click the “report spam” button, which can really damage your deliverability, as opposed to the unsubscribe link which cleanly unsubscribes someone from your list without hurting your deliverability.

    The first mention I have seen of this idea was a blog post on in April of 2008 by Mark Browlow called, Time to Move The Unsubscribe Link?

 Since then I have seen this idea brought up in a number of influential email marketing blogs and publications and so the answer to Mark’s question is yes it is definitely time to move the unsubscribe link to the top of all email marketing emails.

    Can I edit my unsubscribe link?

    You can edit the unsubscribe link to include your own text. An unsubscribe link is necessary, so if you do not include your own on your message, the system will automatically insert one at the bottom of your email.

    If you are using our templates:

    1) Add the text you want to link

    2) Highlight this text and press the “Link” button

    3) Select “Subscriber Links” on the left and then  “Unsubscribe / Edit Profile”. Press OK.

    If you are using your own HTML:

    If you are manually applying the link in HTML, you can use the following value:

    <a href="{{{unsubscribe}}}">Place your unsubscribe link text here</a>

  • Deleting BlackBerry® Service Books – (BES)

    Service books determine which services are available on your BlackBerry® device.  At times, the service books become corrupt and will cause the Blackberry Enterprise Server (BES) to fail upon synchronizing updates of PIM data such as Calendar or Address Book entries. These issues are frequently resolved by deleting and resending the service books to the device.  Please have the user delete all service books starting with the “Desktop” from their Blackberry device.

    To delete the service books from the Blackberry take the following steps:

    Blackberry Curve:   http://docs.blackberry.com/en/smartphone_users/deliverables/1487/Delete_a_service_book_26389_11.jsp

    1. In the device Settings > Options > Advanced Options.
    2. Click Service Books and highlight a service book.
    3. Press the Menu key, click Delete & confirm Delete.

    On a Blackberry Torch:  http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Accept_or_delete_a_service_book_60_1002781_11.jsp

    1. On the Home screen or in a folder, click the Options icon.
    2. Click Device> Advanced System Settings > Service Book.
    3. Highlight service book and Press the Menu key
    4. Click Delete & confirm Delete.

    BlackBerry Bold 9900/9930 Smartphones – BlackBerry Bold Series – 7.1: http://docs.blackberry.com/en/smartphone_users/deliverables/38289/1593346.jsp

    1. On the home screen or in a folder, click the Options icon.
    2. Click Device > Advanced System Settings > Service Book.
    3. Highlight a service book.
    4. Press the Menu key.
      • To accept a service book, click Accept.
      • To delete a service book, click Delete.
      • To restore a service book, click Undelete.

  • Internet Explorer Compatibility View – Turn On or Off

    Websites that were designed for earlier versions of Internet Explorer might not display correctly in the IE8 (and above) version included in Windows 7. When you turn on Compatibility View, the webpage you’re viewing, as well as any other webpages within the website’s domain, will be displayed as if you were using an earlier version of Internet Explorer.

    See image below. NOTE: The webpage will refresh with Compatibility View turned either on or off.

  • Java Security Risk: How to disable Java

    There has been a security threat detected in the Java Plugin used in most web browsers.

    Internet Explorer

    The only way to completely disable Java in Internet Explorer (IE) is to disable Java through the Java Control Panel as noted above.

    Chrome
    1. Click on the Chrome menu, and then select Settings.
    2. At the bottom of Settings window, click Show advanced settings
    3. Scroll down to the Privacy section and click on Content Settings.
    4. In the Content Settings panel, scroll down to the Plug-ins section.
    5. Under the Plug-ins section, click Disable individual plug-ins.
    6. In the Plugins panel, scroll to the Java section. Click Disable to disable the Java Plug-in.
    7. Close and restart the browser to enable the changes.

    Note: Alternatively, you can access the Plug-ins settings by typing about:plugins in the browser address bar.

    Firefox
    1. Click on the Firefox tab and then select Add-ons
    2. In the Add-ons Manager window, select Plugins
    3. Click Java (TM) Platform plugin to select it
    4. Click Disable (if the button displays Enable then Java is already disabled)
    Safari
    1. Choose Safari Preferences
    2. Choose the Security option
    3. Deselect Enable Java
    4. Close Safari Preferences window

    Below are links on how to disable the plugins which more images.

    http://www.java.com/en/download/help/disable_browser.xml

    How to disable the Java web plug-in in Safari: http://support.apple.com/kb/HT5241

    How to disable Java in IE9 : http://windows7themes.net/how-to-disable-java-in-ie9.html

    How to disable Java in Firefox http://windows7themes.net/how-to-disable-java-in-firefox.html

  • Email Marketing Autoresponders

    BRN Email Marketing provides the very latest software for your email marketing needs. Our autoresponder feature creates automatic answers to emails sent to it. Autoresponders have the ability to provide information to prospective customers immediately as well as follow-up at preset time intervals. With the ability to send emails at predetermined times, you can increase your customer base while continuing to run your business. Triggers are set to send out emails on specific days or specific intervals such as at first contact, three days later and then two days after that. With customer follow-up emails that are automatically sent, your customers will constantly be aware of your company and its products and services, but your staff won’t be bogged down with continually having to send emails manually.

    With sequential autoresponder emails, your business can send a series of emails that you only have to set up once and then the software takes care of the rest. We offer you the software that can help create messages designed to follow a specific sequence. The prospective clients then opt in for more information and the autoresponders then send personally-addressed mailings on a preset schedule. These fully trackable emails can be monitored by your staff, allowing you to know the amount of emails that have been opened, clicked through, and which geographic area brings in the best response.

    We offer this amazing autoresponder feature, allowing you the opportunity to send staggered sales letters, regular newsletters, create a reminder service, or expand your customer base.

  • Google with Handwrite for Mobile and Tablet Search

    Getting started is easy: go to Google.com in your mobile browser, tap on “Settings” at the bottom of the screen and enable “Handwrite.” Note that after you’ve saved the setting, you may need to refresh the homepage to see the feature.

    http://googleblog.blogspot.com/2012/07/make-your-mark-on-google-with-handwrite.html

  • Amazon Yesterday Shipping…?

    Tired of waiting for packages to arrive? Amazon’s newest shipping option delivers your package a day before it’s ordered. Written by: Lucas Klauss, Matt Moskovciak and Ben Stadler Animation by: Mack Williams…

  • Does Google Use Keyword Meta Data?

    This questions has been asked over and over again so I thought I would provide the definitive answer by the man himself, Matt Cutts of Google.

  • How do I give Blackrock Networks Access to my Adwords Account?

    http://support.google.com/adwords/bin/answer.py?hl=en&answer=71163

    1. Sign in to your AdWords account at http://adwords.google.com
    2. Click the My Account tab.
    3. Select Account access.
    4. Click Invite other users.
    5. Enter the email address wendy@blackrocknetworks.com
    6. Select the access level “MCC access”
    7. Click Send invitation.

  • How would an email account get disabled?

    We can disable a mailbox for a few different reasons outlined here on our Bulk email policy, and AUP:

    https://blackrocknetworks.com/terms/

    The first type of disabling is done automatically, when our servers sense that a user is sending messages beyond the maximum bulk email limit. When this is done, a disable notification is sent to the listed AUP contact along with information regarding why the mailbox was disabled.

    The second type of disabling is done automatically, when our servers sense that a user is sending messages with spam content. In this case, a notification regarding the disabling of a mailbox and the details of the spam being sent are given to the listed AUP contact. This and the following type of disabled mailbox typically indicate that the mailboxes password was most likely compromised and being used by a spammer to send messages from our SMTP servers. We recommend to simply change the mailbox’s password to a strong value, and scan any associated computers for viruses and malware.
    This will ensure that the user’s mailbox is not continuing to send spam and is not re-compromised after updating the password. After these items have been addressed, we can re-enable the mailbox for use.

    The third type of disable would be done manually based on feedback given to our AUP team indicating that spam is being sent from mailboxes that reside on our servers. This type of spam does not specifically violate the bulk email limit and also passes under our automatic spam checks. When our AUP team receives notification of this activity, we manually disable the mailbox in order to discontinue the use of our servers from sending spam, which hurts our reputation and thus, your domain’s sendability. When we manually disable a mailbox, no notification is sent to an administrator at this time, but we are working on a solution for the future, that will allow notifications to go out when mailboxes are disabled based on feedback from the recipients of messages sent from our servers. Often times, messages are reported to our AUP team several days later, even after the password has been changed. When this happens, you may see mailboxes continue to become disabled even after changing the password and checking any associated computer for viruses and malware. This is because the disabling process is done manually at the point in time in which we receive notice. We recommend to simply update the password once more, to a new value, and re-enable the mailbox.

    We are currently working on a way to automate the 3rd type of disabling to include a notification sent to the listed AUP contact. Thanks for your patience while we improve our process to better serve your needs.

    If you would like more information regarding which activity the mailbox was disabled for, we can provide you with some details of the outbound message activity within the past 7 days per our SMTP logs.

    We thank you for your understanding of this difficult situation. We do try to keep your best interests in mind, while also protecting our servers and resources from blacklisting or poor reputation.