Setting Up BlackBerry Enterprise Service (BES) With Microsoft Exchange 2007/2010.

The following article will demonstrate how to setup the BlackBerry Enterprise Service (BES) with your Microsoft Exchange 2007/2010 email account on your mobile device. Let’s take a look at the guide below:

Note: A BES data plan must be purchased through your provider and added to your account; your administrator will then purchase a BES license and assign to your email address and provide you with an activation pin.

Note: Some of the steps may vary depending on your OS (Operating System). We’ve showcased OS5 & OS6 since they’re the most commonly used OS’ at the moment.

BlackBerry OS5:

1. From the Home screen on your Blackberry select, and then select Options.

   

2. Next, select Advanced Options and then select Enterprise Activation.

   

3. Enter in your full email address and the Activation Password provided by your administrator, press the Menu button, and select Activate. Your device will then state “Acquiring service connection” and your device will go through the motions of setting up your account.

   

Note: This process can take anywhere from 2 – 20 mins depending on your connection and how much data you have.

BlackBerry OS6:

1. From the BlackBerry Home screen, select the Setup icon and then select the Email Accounts icon.

   

2. Select Enterprise Activation, fill in your Email Address and Activation Password and then select Activate. Your device will then state “Acquiring service connection” and your device will go through the motions of setting up your account.

   

Note: This process can take anywhere from 2 – 20 mins depending on your connection and how much data you have.

BlackBerry Folder Redirection

To set up your sub-folders, you will first need to set up folder redirection. The settings will only apply to new messages received after the folder redirection changes have been saved. Your BlackBerry software must be version 4.0 or higher.

1. On the Home screen, go to Messages, select the Menu key (on older models), and select Options, then Email Settings.

2. Select the Menu key and select Folder Redirection and in the Folder Redirection menu, highlight your Mailbox, press the Menu key and select Expand.

3. Highlight the folder you want to enable redirection on, press the Menu key and select Change Option. Press the Menu key and select Save.

Note: If you are unable to select Expand for any of the folders, or if Change Option is unavailable, try turning Wireless Reconcile off and then on again. You can find Wireless Reconcile in Messages > Options > Email Reconciliation.

Service books determine which services are available on your BlackBerry® device.  At times, the service books become corrupt and will cause the Blackberry Enterprise Server (BES) to fail upon synchronizing updates of PIM data such as Calendar or Address Book entries. These issues are frequently resolved by deleting and resending the service books to the device.  Please have the user delete all service books starting with the “Desktop” from their Blackberry device.

To delete the service books from the Blackberry take the following steps:

Blackberry Curve:   http://docs.blackberry.com/en/smartphone_users/deliverables/1487/Delete_a_service_book_26389_11.jsp

1. In the device Settings > Options > Advanced Options.
2. Click Service Books and highlight a service book.
3. Press the Menu key, click Delete & confirm Delete.

On a Blackberry Torch:  http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Accept_or_delete_a_service_book_60_1002781_11.jsp

1. On the Home screen or in a folder, click the Options icon.
2. Click Device> Advanced System Settings > Service Book.
3. Highlight service book and Press the Menu key
4. Click Delete & confirm Delete.

BlackBerry Bold 9900/9930 Smartphones – BlackBerry Bold Series – 7.1: http://docs.blackberry.com/en/smartphone_users/deliverables/38289/1593346.jsp

1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Service Book.
3. Highlight a service book.
4. Press the key.
   • To accept a service book, click Accept.
   • To delete a service book, click Delete.
   • To restore a service book, click Undelete.

BlackBerry contacts, calendar, tasks or memos stop syncing. This can be caused by a corrupted BlackBerry Service Book.

We will use the address book for this example, the same action can apply to the contacts, calendar, task or memos.

Go to the address book icon on the BlackBerry and click on the menu, then options. Under Wireless Synchronization change YES to NO and click save. Go back to the address book icon on the BlackBerry and click on the menu, then options. Under Wireless Synchronization change NO back to YES then click save. This action will force the folder to re-sync to Outlook

If this action does not resolve the issue, try the following:

Delete your Service Books and Resend Service Books and remove your battery. It should re-sync.

If this still does not solve the issue try the following. These should be tried independently of each other.
1)    Reconcile Now
a.    Open the Messages Folder
b.    Click the Blackberry Menu button
c.    Click Reconcile Now

2)    Turn off Wireless Reconciliation and turn it back on
a.    On the device go into Messages
b.    Click the Blackberry Menu button
c.    Select Options
d.    Select Email Reconciliation
e.    Select Wireless Reconcile, change to “No” r “Off”.  Click the trackball and choose Save.
f.    Then return to the desktop. Repeat the process above and change wireless Reconciliation to “On”.

3)    Resend the Host Routing Tables
a.    Go to Tools > Options
b.    Select Advanced Options
c.    Click on Host Routing Tables
d.    Press the Blackberry button
e.    Hit Register Now
f.    Look in the Messages to see if it came back that says, “Your handheld has been registered on the wireless network”
g.    When this is complete, restart the Blackberry (This will force an update to the host routing table)

4)    Hidden option to turn off Wireless synchronization for BES on the handheld and back on
a.     Go to Options
b.    Select Advanced Options
c.    Select Enterprise Activation
d.    Type in the email field press and hold the ALT key and type CNFG.
e.    Once you enter this a hidden menu will appear and you need to change “Wireless Sync” to No
f.    Now exit this menu and wait 30 seconds and repeat the process but turn sync back to Yes.
g.    Once you’ve changed this setting you will see a slow sync will automatically start and it will repair all the wireless sync settings.

Additional Resources: https://wikis.uit.tufts.edu/confluence/display/exchange2010/Troubleshooting+a+Blackberry+that+Stops+Syncing+with+BES

From the device:

1. Click on the Setup Internet E-mail Icon

2. Click on E-mail Accounts link

3. Click on the email address you want to delete user@donain.com link

4. Select the Delete link