Category Archives: FAQ

Java Security Risk: How to disable Java

There has been a security threat detected in the Java Plugin used in most web browsers. Internet Explorer The only way to completely disable Java in Internet Explorer (IE) is to disable Java through the Java Control Panel as noted above. Chrome Click on the Chrome menu, and then select Settings. At the bottom of…
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How would an email account get disabled?

We can disable a mailbox for a few different reasons outlined here on our Bulk email policy, and AUP: https://blackrocknetworks.com/terms/ The first type of disabling is done automatically, when our servers sense that a user is sending messages beyond the maximum bulk email limit. When this is done, a disable notification is sent to the…
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How to clear my browser cache

Clear cache for Internet Explorer 8 Clear cache for Internet Explorer 9 Clear cache for Safari on a Mac Clear cache for FireFox Additional Browser Types/Versions Also try these helpful articles from Google related to Chrome Boowser Reset browser settings Page content doesn't display correctly Errors while updating Chrome
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Is Invalid W3C CSS bad for SEO

The truth is most SEO professionals use Validation errors as a way to say your site is not SEO friendly. I believe it is more of a sales tactic than anything else. As with anything the basic answer is, "it depends". It depends on the location of errors as well as the type of error.…
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Why do downloads time out?

There are a number of reasons why downloads can time-out. The most common is the file size. The next most common is idle time. In order for files to accomplish a task prior to download, let's say zipping a file before download there can be idle time. If your router is set to reset after…
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How to Report Bugs Effectively

My guidelines, Be specific. What Operating System are you using? What Browser? What Versions of that Browser? What is the URL you used to visit the site? What actions did you take that resulted in the “error”? Send a screen shot of the steps you took, from a Mac OR From a PC In the end…
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Compress a folder for sending

How to compress a  folder on Windows So you need to send some large files to us so we can add them to your website click here for sending tutorials. 1. Select the folder to compress 2. Create Zip Folder 3. Zip Folder Created
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Sending a Screen Shot from a Mac

Copy the window or screen contents To capture the entire desktop, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop. To copy the entire desktop, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program. To capture a portion of…
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Sending a Screen Shot from a PC

Copy the window or screen contents Pressing PRINT SCREEN captures an image of your entire screen, also known as a "screen shot" or "screen capture", and copies it to the Clipboard in your computer's memory. You can then paste (CTRL+V) the image into a document, e-mail message, or other file. If you want, you can…
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10 Reasons there are bugs in software

Article Highlights: Human factor (hello we are human) Communication Failure (Poor or No Requirements Analysis Documents) Unrealistic Development Time frame (We want it and we want it NOW!) Poor Design Logic (Didn't think of your requests from a user perspective) Last Minute Changes (More often the culprit) Lack of Skilled Testing (When a user decides…
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